Payment, Subscription and Refund Policy

1. General Provisions
1.1. These Rules govern the procedures for payment, subscription, automatic renewal, and refunds in the Lunora service (Telegram bot @LunoraSleepBot, website lunora.mom).
1.2. The Service Provider is Individual Entrepreneur Alexander Viktorovich Perminov, Taxpayer Identification Number (INN) 667900947994. The User is an individual who has accepted the Public Offer and completed a payment in the Lunora service.
1.3. Payment is made in Russian Rubles or United States Dollars. The applicable currency and final amount are displayed in the @LunoraSleepBot bot before payment confirmation.

2. Subscription Plans and Subscription
2.1. Access to advanced Lunora features is provided on a subscription basis. The list of features, subscription period, and pricing are published in the @LunoraSleepBot bot and on the website lunora.mom.
2.2. If a free (trial) period is available, its duration, the start date of the paid period, and the amount of the first charge are communicated to the User before subscription activation.
2.3. The subscription is provided with automatic renewal. The date, frequency, and amount of the next payment are disclosed to the User before the first payment.
2.4. "Lunora Premium" subscription plan — the price and currency (Russian Rubles or United States Dollars) are displayed in the bot before payment. The subscription period is 30 days and renews automatically.

3. Payment Procedure
3.1. Payments are processed through payment providers connected to the @LunoraSleepBot bot (including CloudPayments and other providers presented to the User at the time of payment).
3.2. The User's payment obligation is deemed fulfilled upon confirmation of the transaction by the payment provider.
3.3. Where required, the User provides an email address for the delivery of a payment receipt (in accordance with Federal Law No. 54-FZ) and notifications regarding charges.
3.4. In the event of a technical error, duplicate charge, or unauthorized charge, the User may contact support at: inbox@lunora.mom.

4. Subscription Cancellation
4.1. The User may cancel automatic subscription renewal before the next billing date through the "Profile" section in the @LunoraSleepBot bot or through the payment provider's settings.
4.2. After cancellation of automatic renewal, access to Lunora Premium remains available until the end of the paid subscription period.
4.3. Cancellation of automatic renewal does not cancel an already provided and commenced subscription period.

5. Refunds
5.1. Refunds are issued in the following cases:
— a technical failure on the Service Provider's side that resulted in paid access not being provided;
— a duplicate or erroneous charge;
— other cases provided for by the legislation of the Russian Federation, including Article 26.1 of the Law of the Russian Federation "On Consumer Protection".
5.2. With respect to a digital subscription that has been actually used by the User, the refund amount may be reduced proportionally to the period already used.
5.3. Refunds are made to the payment details used for the original transaction within 10 (ten) business days from the date the Service Provider makes a decision regarding the refund.

6. Contact Procedure
6.1. Requests regarding payment, subscription, and refunds may be submitted:
— by email: inbox@lunora.mom;
— through the @LunoraSleepBot bot — "Support" section.
6.2. Requests are reviewed within up to 5 (five) business days.
6.3. Disputes between the parties shall be resolved in accordance with the legislation of the Russian Federation; a mandatory pre-trial dispute resolution procedure shall apply before filing a claim in court.

7. Governing Law
These Rules are drafted and governed in accordance with the legislation of the Russian Federation, including Federal Law No. 152-FZ "On Personal Data", the Law of the Russian Federation "On Consumer Protection", and the Civil Code of the Russian Federation.