Public Offer Agreement for the Provision of Lunora Services
1. General Provisions
1.1. This Offer governs the provision of the Lunora digital service through the Telegram bot @LunoraSleepBot.
1.2. This Offer shall apply together with the Privacy Policy, Consent to Personal Data Processing, Cookie Policy, and Payment and Refund Policy.
1.3. The current version of the Offer is available at lunora.mom. Continued use of paid features constitutes the user's acceptance of the updated version.
2. Subject of the Agreement
2.1. The Service Provider grants the User a limited non-exclusive access to the Lunora service, including sleep and feeding tracking, AI daily plans, notifications, analytics, and other features included in the selected subscription plan.
2.2. The Service is informational, supportive, and educational in nature. The Service is not a medical device, does not provide diagnoses, and does not replace medical advice.
2.3. The list of features, access period, and pricing are displayed in the bot before payment confirmation.
3. Acceptance of the Offer
3.1. Acceptance of this Offer occurs when the User purchases and pays for a subscription through @LunoraSleepBot or activates a free trial period that subsequently converts into a paid subscription.
3.2. By accepting this Offer, the User confirms their legal capacity and their right to provide information about the child as the child's legal representative.
4. Subscription Plans and Free Access
4.1. The cost of access is determined by the selected subscription plan and is displayed in the bot before payment.
4.2. If a subscription plan includes a free trial period, its duration and the start date of the paid period are disclosed to the User before activation.
4.3. If the User does not agree to continue with paid access, they must cancel access before the next charge is processed.
4.4. Changes in pricing for future periods do not affect any period that has already been paid for.
5. Subscription and Automatic Renewal
5.1. Access to the Service may be provided through a subscription with automatic renewal.
5.2. The date, billing frequency, and amount of the next charge are disclosed to the User before the initial payment.
5.3. Automatic renewal may be canceled through the "Profile" section in @LunoraSleepBot or through the payment provider's settings. Access remains available until the end of the paid period.
5.4. Canceling automatic renewal does not cancel the current paid subscription period.
6. Payment Procedure
6.1. Payments are made in Russian Rubles or United States Dollars through payment providers connected to @LunoraSleepBot (including CloudPayments and other providers presented to the User at the time of payment).
6.2. Where required, the User shall provide an email address for receipt delivery in accordance with applicable legal requirements.
6.3. The payment obligation is deemed fulfilled upon confirmation of the transaction by the payment provider.
6.4. In the event of an erroneous or duplicate charge, the User may contact support at: inbox@lunora.mom.
7. Refunds
7.1. The User may cancel automatic renewal before the date of the next charge.
7.2. Refunds are provided in the following cases: technical errors attributable to the Service Provider; duplicate charges; failure to provide access due to the Service Provider's fault; and other cases required by applicable law.
7.3. For digital subscriptions, the refund amount may be reduced proportionally to the period already used.
7.4. Refunds are issued to the original payment method within 10 (ten) business days.
8. Rights and Obligations of the Parties
8.1. The Service Provider shall maintain the operation of the Service, resolve incidents, and process user requests.
8.2. The User agrees to provide accurate information, not share access with third parties, and not use the Service for unlawful purposes.
8.3. The User is solely responsible for decisions regarding the child's health and shall consult a physician regarding medical matters.
9. Limitation of Liability
9.1. AI-generated recommendations are created automatically, do not guarantee specific results, and do not replace medical advice.
9.2. The Service Provider is not responsible for consequences arising from decisions made by the User without considering medical recommendations.
9.3. The total liability of the Service Provider shall be limited to the amount paid by the User for the relevant subscription period, except where otherwise required by law.
10. Personal Data
10.1. The processing of personal data is governed by the Privacy Policy and Consent to Personal Data Processing in accordance with applicable data protection laws.
10.2. The User confirms their right to provide information about the child as the child's legal representative.
11. Force Majeure
11.1. The Service Provider shall not be liable for the unavailability of the Service caused by failures of Telegram, payment systems, actions of third parties, natural disasters, or other circumstances beyond the reasonable control of the Service Provider.
12. Amendments
12.1. The Service Provider shall notify Users of changes to this Offer through @LunoraSleepBot at least 7 (seven) days before such changes take effect.
12.2. Continued use of paid features after the changes take effect constitutes the User's acceptance of the updated version of this Offer.
1.1. This Offer governs the provision of the Lunora digital service through the Telegram bot @LunoraSleepBot.
1.2. This Offer shall apply together with the Privacy Policy, Consent to Personal Data Processing, Cookie Policy, and Payment and Refund Policy.
1.3. The current version of the Offer is available at lunora.mom. Continued use of paid features constitutes the user's acceptance of the updated version.
2. Subject of the Agreement
2.1. The Service Provider grants the User a limited non-exclusive access to the Lunora service, including sleep and feeding tracking, AI daily plans, notifications, analytics, and other features included in the selected subscription plan.
2.2. The Service is informational, supportive, and educational in nature. The Service is not a medical device, does not provide diagnoses, and does not replace medical advice.
2.3. The list of features, access period, and pricing are displayed in the bot before payment confirmation.
3. Acceptance of the Offer
3.1. Acceptance of this Offer occurs when the User purchases and pays for a subscription through @LunoraSleepBot or activates a free trial period that subsequently converts into a paid subscription.
3.2. By accepting this Offer, the User confirms their legal capacity and their right to provide information about the child as the child's legal representative.
4. Subscription Plans and Free Access
4.1. The cost of access is determined by the selected subscription plan and is displayed in the bot before payment.
4.2. If a subscription plan includes a free trial period, its duration and the start date of the paid period are disclosed to the User before activation.
4.3. If the User does not agree to continue with paid access, they must cancel access before the next charge is processed.
4.4. Changes in pricing for future periods do not affect any period that has already been paid for.
5. Subscription and Automatic Renewal
5.1. Access to the Service may be provided through a subscription with automatic renewal.
5.2. The date, billing frequency, and amount of the next charge are disclosed to the User before the initial payment.
5.3. Automatic renewal may be canceled through the "Profile" section in @LunoraSleepBot or through the payment provider's settings. Access remains available until the end of the paid period.
5.4. Canceling automatic renewal does not cancel the current paid subscription period.
6. Payment Procedure
6.1. Payments are made in Russian Rubles or United States Dollars through payment providers connected to @LunoraSleepBot (including CloudPayments and other providers presented to the User at the time of payment).
6.2. Where required, the User shall provide an email address for receipt delivery in accordance with applicable legal requirements.
6.3. The payment obligation is deemed fulfilled upon confirmation of the transaction by the payment provider.
6.4. In the event of an erroneous or duplicate charge, the User may contact support at: inbox@lunora.mom.
7. Refunds
7.1. The User may cancel automatic renewal before the date of the next charge.
7.2. Refunds are provided in the following cases: technical errors attributable to the Service Provider; duplicate charges; failure to provide access due to the Service Provider's fault; and other cases required by applicable law.
7.3. For digital subscriptions, the refund amount may be reduced proportionally to the period already used.
7.4. Refunds are issued to the original payment method within 10 (ten) business days.
8. Rights and Obligations of the Parties
8.1. The Service Provider shall maintain the operation of the Service, resolve incidents, and process user requests.
8.2. The User agrees to provide accurate information, not share access with third parties, and not use the Service for unlawful purposes.
8.3. The User is solely responsible for decisions regarding the child's health and shall consult a physician regarding medical matters.
9. Limitation of Liability
9.1. AI-generated recommendations are created automatically, do not guarantee specific results, and do not replace medical advice.
9.2. The Service Provider is not responsible for consequences arising from decisions made by the User without considering medical recommendations.
9.3. The total liability of the Service Provider shall be limited to the amount paid by the User for the relevant subscription period, except where otherwise required by law.
10. Personal Data
10.1. The processing of personal data is governed by the Privacy Policy and Consent to Personal Data Processing in accordance with applicable data protection laws.
10.2. The User confirms their right to provide information about the child as the child's legal representative.
11. Force Majeure
11.1. The Service Provider shall not be liable for the unavailability of the Service caused by failures of Telegram, payment systems, actions of third parties, natural disasters, or other circumstances beyond the reasonable control of the Service Provider.
12. Amendments
12.1. The Service Provider shall notify Users of changes to this Offer through @LunoraSleepBot at least 7 (seven) days before such changes take effect.
12.2. Continued use of paid features after the changes take effect constitutes the User's acceptance of the updated version of this Offer.
AI-powered assistant for parents. Helping families build healthy sleep routines and support independent sleep.
Lunora's recommendations are for informational purposes only and do not replace professional medical advice from your pediatrician. Every baby is unique, so use these recommendations as guidance rather than medical instructions. For safe sleep, the American Academy of Pediatrics (AAP) recommends placing babies on their backs to sleep, on a firm sleep surface free of pillows, blankets, and soft toys. If you have any concerns about your baby's health or well-being, please consult your healthcare provider.